OPERATIONS MANAGEMENT

Operations Management analyzes from the strategic point of view the company’s operation, management, control and operating systems design with the aim of meeting the customer’s needs. Furthermore, it integrates the study of operating processes based on comparative advantages with a logistical coupling that can generate value through competitive technologies for products and processes.

DEPARTMENT DIRECTOR

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Rodrigo Garza Burgos

Director and Professor at the Operations Management Departmentt
Admissions Director for the Executive MBA Program

Academic Degrees

  • PhD, EDBA, Crummer Graduate School of Business.
  • Full-time MBA (MEDE), Instituto Panamericano de Alta Dirección de Empresa (IPADE Business School).
  • Academic Exchange, Manchester Business School.
  • Industrial Engineering Bachelor, Universidad Iberoamericana (UIA), Santa Fe.

Other studios:

  • Reviewer for the Organizational Dynamics Journal.
  • Driving a Sales Organization, Sao Paulo, Brazil, 2008.

Managerial Background

  • General Management/Commercial Director, Smart Deal SAPI de CV, 2012-2013.
  • SME Credit Products Development, Grupo de Control Porvenir, 2011-2013.
  • Business Banking Mass Director (SME Corporate Banking), HSBC, 2008-2011.
  • Business Banking Director (Fuerza Móvil Micro), HSBC, 2006-2008.
  • Consumer Lending Sub Director/Director (SME), HSBC, 2002-2008.
  • General Manager and Main Shareholder, Integer, S.A. de C.V., 1997-2002.
  • Operations Director and Commercial Director, Sago Interamericana, 1996-1997.
  • Quality and process management, Plasbar S.A. de C.V. 1992-1994.

Areas of Interest

  • Service Management and Service Operations
  • Organizational Learning Processes
  • Process Management
  • Reengineering
  • SME and Entrepreneurship Operations

DEPARTMENT PROFESSORS

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Francisco José Arenas Ballester

Professor at the Operations Management Department

Academic Degrees

  • Advanced Management Program (AD), Instituto Panamericano de Alta Dirección de Empresa (IPADE Business School).
  • MBA, IPADE Business School.
  • BS in Cybernetics Engineering and Computer Science, Universidad La Salle.

Managerial Background

  • Consultant in various companies in the food, pharmaceutical, commercial, industrial and logistical sectors, on issues related to Operations Management, SCM and Processes.
  • Marketing Director, Rama Farmacéutica, S.A. de C.V. (drug distributors).
  • Controller, Nueva Integración de Productores Agropecuarios, S.A. de C.V. (chicken breed and marketing).
  • General Manager, Organización Bama, S.A. de C.V. (ice cream manufacture and marketing).

Professional Activities

Guest Professor:

  • INALDE, Escuela de Dirección y Negocios, Colombia.
  • PAD Escuela de Dirección, Peru.
  • IDE Escuela de Dirección de Empresas, Ecuador.
  • Instituto Internacional de San Telmo, Spain.
  • IAE Business School, Argentina.

Areas of Interest

  • Process Management
  • Methodologies for improvement and redesign of operations
  • Operations System
  • Supply chain and logic management
  • Service operations
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Francisco Javier Fuentes Urbieta

Professor at the Operations Management Department

Associate Director of the Class 2011-2013 of the Executive MBA Program

Academic Degrees

  • MBA, Instituto Panamericano de Alta Dirección de Empresa (IPADE Business School).
  • BS in Biochemical Engineering and Management, Instituto Tecnológico y de Estudios Superiores de Monterrey, ITESM (Graduated with Honors).

Managerial Background

  • Senior Corporate Executive, Grupo Financiero Bancomer Financial Sector Corporate Banking.
  • Director, Information Systems for Operation, Cortesel, S.A. de C.V.
  • Marketing Director, Sanofi. División Diagnóstico.
  • Director of International Sales, Cortesel, S.A. de C.V.
  • Consultant for companies like: Grupo Vitep; Bancomer; Unifoods; Volkswagen de México; Liverpool; Laboratorios Kener; Canifarma, etc.
  • Member of the Board of Cortesel, S.A. de C.V.
  • Member of the Board of André Badi.
  • Member of the Board of FinBridge-GEM.
  • Shareholder of Movile Linf, S.A. de C.V.

Formerly

  • Director of the Executive Officers Management Program (AD-2), IPADE, Aguascalientes.
  • Director of the Management Program (D-1B), IPADE, Mexico Campus.

Areas of Interest

  • Value chain
  • Competitiveness
  • Global Operations
  • Inventory Management
  • Best practices
  • International Businesses

Relevant Courses

  • Colloquium on Participant-Centered Learning (CPCL), Harvard Business School, 2000.
  • AccuMark System by Gerber Garment Technologies.
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Rafael Gómez Nava

Professor at the General Management Department
Professor at the Operations Management Department
Former Dean IPADE Business School (2012-2021)

Academic Degrees

  • PhD in Organizations Governance, Universidad de Navarra, Spain (Cum Laude).
  • Advanced Management Program (AMP 194), Harvard Business School (HBS).
  • Full-time MBA, IPADE Business School.
  • BS in Cybernetics and Systems Engineering, Universidad La Salle (Honorable Mention).

Managerial Background

Currently:

  • Member of the Advisory Board: Salesforce México and YPO Capítulo México.
  • Member of the Board of Directors: Zorro Abarrotero, GA&A, Grupo QAR and Laboratorios Sophia.
  • Member of the Jury, EY Entrepreneur of the Year Award, 2014 up to date.

Formerly:

  • Dean, IPADE Business School (2012-2021).
  • Business School Evaluator: Thunderbird School of Global Management (Arizona State University), Sacramento State College of Business (Universidad de California), IESA Business School (Venezuela), and INALDE Business School (Colombia).
  • Member of the Board of Directors: SEI COMPASS, Troop, IPISA, and Grupo IMÁN.
  • Headline of the CEO Corner column in the CEO edition of Expansion magazine

Professional Activities

Guest Professor:

  • ESSEC Business School (France), University of St. Thomas (USA), San Telmo Business School (Spain), IAE Business School (Argentina), INALDE Business School (Colombia), IEEM Business School (Uruguay), and UNIS Business School (Guatemala).

Publications:

Books Author:

  • Dirección de Operaciones: desde el Vértice de la Alta Dirección (Mexico, Trillas, 2018).
  • Innovar con identidad: conversaciones desde la Alta Dirección Vol. I (Mexico, IPADE Publishing, 2019).
  • Talento para Innovar: conversaciones desde la Alta Dirección Vol. II (Mexico, IPADE Publishing, 2020).
  • Liderazgo ante la incertidumbre: conversaciones desde la Alta Dirección Vol. III (Mexico, IPADE Publishing, 2021).

Cases Author / Co-author:

  • “Volaris: Alto Valor y Eficiencia desde las Operaciones”, 2007; “Bancos de Alimentos: Logística que salva”, 2011.
  • “Rappi: Siempre cerca de ti”, 2019; “Volaris: Desagregación de los servicios y generación de valor”, 2014.

Areas of Interest

  • Boards of Directors and Corporate Governance.
  • Business Models Innovation and Corporate Strategy
  • Operations, Technology, and Competitiveness Strategy

Relevant Courses

  • Operations Strategy, Massachusetts Institute of Technology (MIT).
  • Management and Leadership, AACSB y EFMD: Prague, Brussels, Vienna, and San Francisco.
  • International Immersions to Silicon Valley, Beijing, Shanghai, Hong Kong, Tokyo, and Nagoya
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Jesús Arturo Orozco Leyva

Professor at the Operations Management Department

IPADE Auto Summit Director

Academic Degrees

  • PhD in Operations Research, Universidad Politécnica de Cataluña, Spain.
  • Master in Optimization of Production Systems, Universidad Panamericana, campus Guadalajara.
  • BS in Actuarial Sciences, Universidad Autónoma de Guadalajara.

Managerial Background

  • Consultant in different industrial and technology firms.
  • Innovation for Senior Management Program Director (innovAD) México, IPADE.
  • Innovation and Technology Management Program (ADIT), IPADE.
    Industrial Engineering, Sanmina-SCI, 2003-2004.
  • Quality Engineering and OOB Audit Coordination, IBM Mexico, 2000-2003.

Professional Activities

  • Visiting Professor, PAD Business School, Peru.
  • Member of the Institute for Operations Research and the Management Sciences (INFORMS).
  • Member of the Production and Operations Management Society (POMS).

Areas of Interest

  • Automotive and movility industries
  • Transport and logistics
  • Supply chain management
  • Simulation and processes optimization
  • Innovation and technology

Relevant Courses

  • Management Development Program (D-1), IPADE.
  • Global Colloquium on Participant-Centered Learning, Harvard Business School, 2013.
  • Transportation Investment Appraisal, Universidad Politécnica de Cataluña, Barcelona, 2010.
  • Certification as ISO 9000 Internal Auditor, IBM Mexico, 2001.
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Woong Bi Lee

Professor at Operations Management

Academic Degrees

  • MBA, IPADE Business School, Mexico, 2016.
  • Exchange Program, School of Business – The George Washington University, 2015.
  • Bachelor in Industrial Engineering, CETYS Universidad, Mexico, 2011.

Managerial Background

  • COO, Grupo IPISA, 2017.
  • Associate Consultant, AD Consulting, 2016.
  • Sole proprietor, US Advanced Technologies S.A. de C.V., 2014.
  • Sole proprietor, US Comtech de México S.A. de C.V., 2014.
  • Sole proprietor, ACE S.A. de C.V., 2011.

Professional Activities

  • Implementation of operation system in distribution(stones), composite panels (recycled
    wood), plastic films (recycled PVC and PET) and electronics manufacturing (TV PCBA &
    mobile phone).
  • Operations consulting in Estado de México, Mexicali, Reynosa and Tijuana.
  • International operations management.

Areas of Interest

  • Process improvement
  • Inventory control
  • Production scheduling
  • Quality management
  • Kanban systems
  • Just-in-time manufacturing
  • Implementation of operations strategy
  • International operations

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